Privacy Policy

Privacy Policy for Big Skies Travel

This Privacy Policy outlines how Big Skies Travel ("we", "us", or "our") collects, uses, shares, and protects personal information obtained from visitors to our website.

1. Nature of Our Website

Big Skies Travel is a tourism business offering information on accommodation, activities, rates, and a blog. We facilitate online bookings through a third-party booking system called NightsBridge or direct contact with our reservations department.

2. Types of Personal Information Collected

On our website, we collect the following personal information:

  • Name

  • Surname

  • Email address

  • Cell phone number

Additional personal information may be collected by our reservations department during booking processes, including but not limited to ID numbers, family member names, allergies, etc.

3. Purpose of Data Collection

We collect personal information for the following purposes:

  • Marketing: To provide updates on camps, promotions, and other relevant information to those who opt into our emailing database.

  • Booking Process: For contract necessity, billing, invoicing, and communication regarding bookings.

4. Legal Basis for Processing

For marketing purposes, we rely on user consent. For booking processes, personal information is processed based on contract necessity.

5. How Information is Collected

Personal information is collected through forms and cookies on our website. We also utilize tracking pixels for digital marketing across social media and the web.

6. Use of Cookies and Tracking Technologies

We use standard cookie tracking for demographic data and other analytics purposes.

7. Data Retention

Personal information is retained indefinitely unless a user requests its removal.

8. Data Sharing and Disclosure

We do not share users' personal information with third parties.

9. Data Security Measures

User databases are maintained on third-party platforms such as SquareSpace and MailChimp, which have security measures in place to protect data. Access to these databases is restricted and managed.

10. Users' Rights

Users have the rights outlined in the POPI Act, including access, rectification, erasure, and objection.

11. Contact Information

For questions or concerns about privacy or data protection, users can contact us at: Email: reservations@bigskies.travel Phone: +27(0)84-220-6114